Working at Fi&S – FI&S

Working at FI&S

At Fi&S, our people are the heart of everything we do. We take pride in our diverse and dynamic team, bringing together individuals from different backgrounds, cultures and experiences. This diversity strengthens our company, fosters innovation and helps us deliver the highest quality products and services to our customers. Every team member is valued and plays a crucial role in our success.

Safety & Quality first

Personal safety and food quality are at the core of our operations. We are committed to maintaining a safe and supportive work environment, ensuring that every employee feels secure on the job. Through ongoing training and improvement programs, we prioritize workplace safety while upholding the highest food safety standards. Our dedication to quality means that every product leaving our facility meets the strictest requirements, giving our customers confidence in what we produce.

Join our team

Looking for a workplace where you can grow, develop your skills and be part of a passionate team? At Fi&S, we offer a great working environment, opportunities for professional development and the chance to make a real impact. Whether you’re an experienced professional or just starting your career, we welcome motivated individuals who share our commitment to quality and teamwork.Ready to be part of something great? Contact us today and explore your future at Fi&S!

Vacancies

We are a young, fast-growing company that has developed significantly in recent years and has acquired a leading position as a supplier to the international food processing industry. Within the international field of operations, entrepreneurship and flexibility are key concepts. The company has an informal culture with short lines of communication. Commitment, loyalty, teamwork and a strong work ethic are important characteristics. Below you will find our current vacancies.

At the moment, we have no open vacancies.However, if you are enthusiastic about joining our team, we would love to hear from you. Please feel free to contact us at:hr@fi-s.com

Order & customer support officer

Department: Operations office / customer supportEmployment type: Full-timeLocation: MaastrichtReports to: Commercial manager / operations manager

Position summaryAs an Order & Customer Support Officer, you play a key role between our customers, the operations office, and the internal organization. You ensure that orders are processed accurately and on time, and that customers are supported in a professional and service-oriented manner. Through your attention to detail and strong communication skills, you contribute directly to efficient operational processes and high levels of customer satisfaction. Key responsibilities
Processing, verifying, and following up on incoming orders.
Acting as the first point of contact for customers via phone and email.
Advising customers on product information, delivery times, and order status.
Coordinating with internal departments such as planning, warehouse, procurement, and sales.
Monitoring delivery schedules and proactively informing customers of any deviations.
Resolving inquiries and issues related to orders, deliveries, transportation, and returns.
Following up on transportation and delivery-related questions.
Maintaining and updating master data within the system.
Managing and maintaining ordering assortments, inventory agreements, and volume contracts.
Accurately maintaining customer and order data in the ERP system.
Performing export administration and supporting export processes, including:
Arranging transportation and linking it to customer orders.
Collecting and verifying shipping and export documentation.
Identifying opportunities for improvements in processes and customer communication.
Supporting the operations office with additional administrative and organizational tasks.
Managing data exchange and maintaining customer data for toll blending/custom processing clients.
Job requirements
MBO+ level of working and thinking (or equivalent).
Experience in order processing, customer service, or an operations office role is an advantage.
Excellent verbal and written communication skills.
Accurate, structured, and capable of setting priorities effectively.
Proactive, solution-oriented mindset.
Familiarity with ERP systems and Microsoft Office (Excel, Outlook).
A team player who is also able to work independently.

Interested?Please feel free to contact us at:hr@fi-s.com